Refund and Returns Policy

Nexotis is committed to ensuring complete customer satisfaction, and our Refund and Returns Policy reflects this promise. We understand that occasionally a product might not meet your expectations, and we have established a hassle-free process to manage returns and refunds. If you are not completely satisfied with your purchase of our energy-saving home appliances, you can initiate a return within 30 days from the date of delivery.

To begin the return process, please contact our customer support team via phone or email using the details listed above. Our team will guide you through each step, ensuring that your request is handled promptly and efficiently. Returned products must be in their original packaging, undamaged, and include all accessories to qualify for a full refund. Once your return is received and inspected, we will process your refund to the original method of payment.

In cases where you receive a defective or damaged product, please notify us immediately. Depending on the nature of the issue, you may be offered a replacement, repair, or full refund. We continuously strive to resolve any problems as quickly as possible because your satisfaction and trust are paramount to our business success.

Please note that shipping fees are generally non-refundable unless the return is due to an error on our part. Our policy is designed to be fair and balanced, providing clarity and ease throughout the refund process. We recommend that you review the complete terms and conditions on our website to ensure you fully understand the procedures and any potential charges related to returns.

By choosing Nexotis, you are not only investing in high-quality, energy-efficient appliances but also gaining the confidence that comes with a robust refund and returns process. We aim to build lasting relationships with our customers by offering products and services that are backed by a commitment to transparency and reliability.