Returns & Refund Policy for Nexotis

At Nexotis, we prioritize customer satisfaction while supporting sustainable choices. Our eco-friendly insulated bags are designed to meet your needs responsibly, and we are committed to ensuring your complete happiness with your purchase. Please review our Returns & Refund Policy to understand the process and conditions.

1. Eligibility for Returns

To qualify for a return, your product must meet these conditions:

  • The item must be unused, unopened, and in its original packaging.
  • Return requests must be initiated within 30 days of the purchase date.
  • The product must be in the same condition as it was received.

Non-Returnable Items:

  • Custom or personalized products.
  • Items marked as final sale.
  • Products that are perishable or consumable.

2. How to Initiate a Return

If you wish to return a product, please contact us through one of these methods:

In your message, provide the following details:

  • Order number
  • A brief explanation for the return request
  • Specify whether you are requesting a refund or exchange

Return Process:

  1. Contact Customer Service: Our team will issue a Return Authorization (RA) number and provide return instructions.
  2. Prepare Your Return: Securely package the product in its original condition, including the RA number.
  3. Ship Your Item: Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

Once we receive the returned product, we will inspect it and notify you. Please allow 5-7 business days for processing.

3. Refunds

Refunds will be issued to the original payment method after the return is processed.

Refund Processing Time:

  • Refunds may take 5-10 business days to appear, depending on your bank or payment provider.

Partial Refunds:

  • Partial refunds may apply for items showing signs of use or damage not caused by us.

4. Exchanges

We replace defective or damaged items only. To exchange an item, follow the return process and specify in your message that you are requesting an exchange.

5. Damaged or Defective Products

If your item arrives damaged or defective, please contact us immediately:

We will arrange for a replacement or a full refund. Please include photos of the damage and order details in your message.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The item was defective or damaged.
  • The wrong item was shipped.

In such cases, Nexotis will provide a prepaid return label.

7. Non-Refundable Situations

We reserve the right to deny returns or refunds in the following scenarios:

  • Items do not meet the return eligibility criteria (e.g., used, damaged, or returned after 30 days).
  • Custom-made or personalized products.

8. Contact Us

If you have any questions or need assistance with your return, feel free to reach out to us:

  • Phone: + (847) 362-2151
  • Email: info@nexotis.xyz
  • Address: 3444 Jean Lafitte Blvd, Lafitte, LA 70067, USA

9. Conclusion

At Nexotis, your satisfaction is our priority. We aim to make the returns and refunds process as smooth as possible for your eco-friendly purchases. Thank you for choosing Nexotis for your sustainable travel essentials!